Frequently Asked Questions
Why am I paying for shipping?
Shipping & General Information
- 1 day region will ship Monday-Tuesday-Wednesday
- 2 day region will ship Monday-Tuesday
How will my Seafood Order be packed?
We package our products within a recyclable foam container and keep the items cold using dry ice. The items will arrive frozen solid and only require you to place them inside your freezer until you choose to use them. Most packages will arrive with a taped paper bag containing the dry ice on the top and bottom of the package. We also place bubble wrap between the dry ice packages and the product to reduce contact with the product directly. The paper bags containing dry ice should only be handled with gloves and either discarded or left in the box to dissipate over the course of a day or two.
Why choose Frozen Seafood?
Oceanside Seafood sells only frozen seafood. In this modern time, technology has improved to the point that the term fresh has no definitive meaning like it once did. Many experts and chefs have stated recently that blast and quick frozen seafood rivals or surpasses the quality of most consumer available fresh products.
The word fresh today only means that the item was never frozen. As we all know, it takes very little time for a raw fish fillet to go bad. The quick freezing methods being used today can freeze the cells of meat fast enough that they remain undamaged, while additionally maintaining a firm texture.
Farmed Raised or Wild?
All of our products will list the country of origin and whether it was farmed or wild. We tend to look for the best possible combination of both to ensure the highest quality is available to our customers.
One item of concern tends to be farm raised seafood. We generally try to carry “ocean raised” instead of “pond raised’ in most farm raised products. All items regardless of harvest method are inspected by US health departments.
What is Oceanside's Refund Policy?
If you feel the quality of the product is not as stated, please contact us immediately. Please follow your order tracking to ensure you're home close to the time of delivery. We cannot be responsible for items that have been sitting out for more than a few hours or packages that cannot be deliverable due to circumstances outside our control. If you feel the fault is on our end, we will re-ship a replacement product.
Refunds can be requested up to 15 days from delivery.
Please take photos of the damaged product, this helps us process the refund/replacement and also helps us improve quality.
How can I cancel an order?
Oceanside Seafood will accept order cancellations until the product has shipped. We will refund back 100% of the purchase amount, but orders cannot be canceled after shipping has commenced. Typically all orders are processed and shipped by 4 pm. EST during our Monday, Tuesday, Wednesday shipping period.
How should I properly thaw my Seafood?
With all meats there are preferred methods in which to handle product in order to ensure safe consumption. We recommend thawing all seafood products in the refrigerator for up to 24 hours before preparing. It is advised to open any vacuum packed item before thawing.
While some items may be listed as “Sashimi” it is still recommended to cook seafood fully before serving. Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of food-borne illness, especially if you have certain medical conditions.